{"id":3093,"date":"2024-09-24T13:49:06","date_gmt":"2024-09-24T17:49:06","guid":{"rendered":"https:\/\/conectara.ventures\/?p=3093"},"modified":"2024-11-07T14:22:20","modified_gmt":"2024-11-07T19:22:20","slug":"conectara-at-aws-community-day-mexico-exploring-ai-powered-contact-centers","status":"publish","type":"post","link":"https:\/\/conectara.ventures\/es\/conectara-at-aws-community-day-mexico-exploring-ai-powered-contact-centers\/","title":{"rendered":"Conectara en el AWS Community Day M\u00e9xico: Explorando Centros de Contacto Impulsados por IA"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">El 5 de Octubre 2024, <\/span><a href=\"https:\/\/webrtc.ventures\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">WebRTC.ventures<\/span><\/a><span style=\"font-weight: 400;\"> Developer Advocate y <\/span><a href=\"https:\/\/conectara.ventures\/es\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Conectara<\/span><\/a><span style=\"font-weight: 400;\"> colaborador <\/span><a href=\"https:\/\/www.linkedin.com\/in\/hectorzelaya89\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Hector Zelaya <\/span><\/a><span style=\"font-weight: 400;\">hablar\u00e1 en el AWS Community Day M\u00e9xico, compartiendo ideas sobre c\u00f3mo la IA Generativa est\u00e1 transformando el servicio al cliente en los centros de contacto\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">La charla, titulada \u201c<\/span><b>Integrando Experiencias de Autogesti\u00f3n Basadas en Inteligencia Artificial Generativa para Centros de Contacto<\/b><span style=\"font-weight: 400;\">\u201c , profundizar\u00e1 en las oportunidades actuales que la IA ofrece a los centros de contacto, en particular c\u00f3mo potencia las experiencias de autoservicio, haci\u00e9ndolas no solo m\u00e1s eficientes, sino tambi\u00e9n personalizadas a las necesidades de cada cliente. En su presentaci\u00f3n, H\u00e9ctor explorar\u00e1:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u00f3mo la IA generativa permite una autogesti\u00f3n m\u00e1s inteligente<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Casos de uso pr\u00e1cticos de la IA en centros de contacto<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">La pila tecnol\u00f3gica detr\u00e1s de estas innovaciones<\/span><\/li>\n<\/ul>\n<p><iframe title=\"Integrating Self-Management Experiences Based on Generative AI for Contact Centers\" width=\"751\" height=\"422\" src=\"https:\/\/www.youtube.com\/embed\/cxRT1oyQWSY?start=7&#038;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2><span style=\"font-weight: 400;\">\u00bfPor qu\u00e9 IA en los Centros de Contacto?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A medida que las expectativas de los clientes contin\u00faan aumentando, los centros de contacto deben adaptarse aprovechando la tecnolog\u00eda de vanguardia. La IA generativa se ha convertido en una herramienta transformadora, permitiendo a las empresas ofrecer soluciones de autoservicio fluidas. Con la IA, los centros de contacto pueden gestionar consultas rutinarias, reducir los tiempos de espera y ofrecer soluciones personalizadas sin necesidad de intervenci\u00f3n humana en cada etapa. Esto crea una experiencia del cliente m\u00e1s fluida, al tiempo que libera a los agentes humanos para abordar problemas m\u00e1s complejos.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u00bfPor qu\u00e9 Conectara?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Conectara, desarrollada por los expertos en aplicaciones de comunicaci\u00f3n WebRTC.ventures, est\u00e1 liderando la innovaci\u00f3n en los centros de contacto. Aprovechando el poder de <\/span><a href=\"https:\/\/aws.amazon.com\/connect\/\"><span style=\"font-weight: 400;\">Amazon Connect<\/span><\/a><span style=\"font-weight: 400;\"> y la suite de productos de AWS, Conectara ofrece soluciones inteligentes y fluidas que modernizan las operaciones de los centros de contacto. Como parte de la Amazon Partner Network, aportamos una experiencia inigualable para transformar tu centro de contacto en un activo estrat\u00e9gico que mejora las experiencias del cliente, al mismo tiempo que optimiza los recursos.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Conectara est\u00e1 estableciendo nuevos est\u00e1ndares en la entrega de soluciones para centros de contacto que impulsan el crecimiento y fomentan la lealtad del cliente.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u00danete a nosotros en M\u00e9xico, o re\u00fanase con nosotros de manera virtual<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Si te interesa el futuro de los centros de contacto, la IA, o simplemente deseas conectarte con expertos en el campo, el AWS Community Day M\u00e9xico es el lugar ideal. No te pierdas esta oportunidad para aprender, conectarte y explorar nuevas formas de mejorar tu negocio con IA.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Alvaro Ramirez, Conectara Sales Specialist, is always available for virtual discussions on how Conectara is implementing AI to boost contact center performance, improve agent efficiency, and reduce operational costs. Contact him to book a meeting: <\/span><a href=\"mailto:alvaro@webrtc.ventures\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">alvaro@webrtc.ventures<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a1Esperamos verte en M\u00e9xico!<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>On October 5, 2024, WebRTC.ventures Developer Advocate and Conectara contributor Hector Zelaya will be speaking at AWS Community Day Mexico, bringing insights on how Generative AI is reshaping contact center customer service.\u00a0 The talk, titled &#8220;Integrating Self-Management Experiences Based on Generative Artificial Intelligence for Contact Centers&#8220;, will delve into the current opportunities AI offers contact&#8230;<\/p>","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[28],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Conectara at AWS Community Day Mexico: Exploring AI-Powered Contact Centers - Conectara<\/title>\n<meta name=\"description\" content=\"Join WebRTC.ventures at AWS Community Day Mexico on October 5, 2024. 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