{"id":3099,"date":"2024-09-30T17:20:05","date_gmt":"2024-09-30T21:20:05","guid":{"rendered":"https:\/\/conectara.ventures\/?p=3099"},"modified":"2024-10-01T08:42:44","modified_gmt":"2024-10-01T12:42:44","slug":"outbound-voicebots-unlock-new-levels-of-contact-center-productivity","status":"publish","type":"post","link":"https:\/\/conectara.ventures\/es\/outbound-voicebots-unlock-new-levels-of-contact-center-productivity\/","title":{"rendered":"M\u00e1s all\u00e1 de lo reactivo: Los voicebots salientes desbloquean nuevos niveles de productividad en los centros de contacto"},"content":{"rendered":"

A medida que los voicebots entrantes alcanzan nuevos niveles de capacidad, otra evoluci\u00f3n emocionante est\u00e1 teniendo lugar en el mundo de la comunicaci\u00f3n impulsada por IA: el surgimiento de los voicebots salientes. La misma tecnolog\u00eda que ha ampliado dram\u00e1ticamente el alcance de lo que los asistentes de IA pueden lograr en llamadas entrantes est\u00e1 siendo adaptada y mejorada para interacciones salientes, abriendo un nuevo reino de posibilidades para el compromiso proactivo con el cliente y la productividad en el centro de contacto.<\/span><\/p>\n

En Conectara<\/a>, hemos adoptado esta evoluci\u00f3n con nuestro conjunto de soluciones impulsadas por IA para centros de llamadas, construidas sobre Amazon Connect. Uno de estos servicios, los Voicebots Salientes<\/strong>, reemplaza los guiones de agentes obsoletos con prompts personalizados de LLM dise\u00f1ados para contactar a sus clientes y ejecutar tareas espec\u00edficas, proporcionando una soluci\u00f3n m\u00e1s eficiente y escalable para la participaci\u00f3n saliente.<\/p><\/p>\n

Esto se logra con una combinaci\u00f3n \u00fanica de servicios de IA de AWS: no solo los servicios de centro de contacto en la nube omnicanal de Amazon Connect<\/a>, sino tambi\u00e9n Amazon Lex<\/a> para la creaci\u00f3n de interfaces conversacionales y la IA Generativa de Amazon Bedrock<\/a>. La integraci\u00f3n de estos servicios de IA de AWS, realizada por miembros certificados de la Red de Socios de Amazon, crea un voicebot de lenguaje natural capaz de navegar por los terrenos m\u00e1s complicados para alcanzar a su cliente y completar su objetivo programado.<\/span><\/p>\n

Echemos un vistazo a algunos de los objetivos de alcance que un voicebot puede lograr. Al automatizar estas tareas rutinarias, estos asistentes de IA liberan a los agentes humanos para manejar consultas m\u00e1s complejas, aumentando tanto la productividad como la satisfacci\u00f3n del cliente.<\/span><\/p>\n

Asegurando la Precisi\u00f3n de N\u00fameros Telef\u00f3nicos en Grandes Bases de Datos de Clientes<\/span><\/h2>\n

Mantener la precisi\u00f3n y actualidad de los n\u00fameros telef\u00f3nicos en una gran base de datos de clientes es una tarea cr\u00edtica que la mayor\u00eda de los centros de llamadas necesita realizar con frecuencia. La verificaci\u00f3n manual mediante la corroboraci\u00f3n cruzada o el depender de los agentes puede consumir mucho tiempo y recursos.\u00a0<\/span><\/p>\n

Al aprovechar los voicebots de Conectara, las empresas pueden agilizar el proceso de verificaci\u00f3n, ahorrando tiempo y recursos. Estos bots automatizados pueden realizar llamadas, interactuar con sistemas IVR o intermediarios humanos para alcanzar al destinatario previsto, verificando n\u00fameros de tel\u00e9fono de manera r\u00e1pida y precisa.\u00a0<\/span><\/p>\n

Simplificando los Recordatorios y Reagendamientos de Citas<\/span><\/h2>\n

Las actividades rutinarias de servicio al cliente donde el contexto de una conversaci\u00f3n es limitado son perfectas para voicebots salientes. Un buen ejemplo es la confirmaci\u00f3n de una cita donde los centros de llamadas gastan valioso tiempo de agente haciendo que sus agentes reciten alguna versi\u00f3n del mismo guion una y otra vez:<\/span><\/p>\n

Hola, \u00bfpuedo hablar con {end participant}?<\/span><\/i>\n\nMe gustar\u00eda confirmar su cita para {appointment}<\/span><\/i>\n\nGracias.<\/span><\/i><\/pre>\n
Los voicebots de Conectara destacan en manejar estas conversaciones enfocadas, asegurando no solo eficiencia sino tambi\u00e9n una experiencia de usuario positiva. Acceden r\u00e1pidamente a los datos del cliente y utilizan el procesamiento de lenguaje natural para entregar respuestas personalizadas y precisas. Navegan interrupciones sin problemas, repiten informaci\u00f3n cuando es necesario, y en general interact\u00faan de manera similar a un humano con los clientes.\u00a0<\/span><\/p>\n
Recolecci\u00f3n de datos de encuestas<\/span><\/h2>\n
Recopilar comentarios de los clientes a trav\u00e9s de encuestas es vital para entender las necesidades, preferencias y puntos problem\u00e1ticos de los clientes. Sin embargo, realizar encuestas manualmente puede ser laborioso, lo que a menudo resulta en tasas de participaci\u00f3n m\u00e1s bajas debido a las limitaciones de tiempo tanto para los clientes como para los agentes.<\/span><\/p>\n
Los voicebots de Conectara manejan esta tarea sin esfuerzo al contactar a los clientes en los momentos \u00f3ptimos y guiarlos a trav\u00e9s de encuestas cortas e interactivas. Nuestros asistentes impulsados por IA son capaces de adaptarse a las respuestas de los clientes en tiempo real, aclarar preguntas si es necesario y registrar datos con precisi\u00f3n.\u00a0<\/span><\/p>\n
Este proceso automatizado asegura una experiencia consistente, maximiza las tasas de respuesta y proporciona datos de alta calidad que los centros de llamadas pueden usar para mejorar servicios, productos y experiencias del cliente.<\/span><\/p>\n
\u00bfListo para ver c\u00f3mo los Voicebots Salientes de Conectara pueden transformar las operaciones de su centro de llamadas?\u00a0<\/span><\/h2>\n
Los voicebots de alcance ofrecen a los centros de llamadas una manera poderosa de agilizar operaciones, mejorar las interacciones con los clientes y liberar a los agentes humanos para tareas m\u00e1s complejas. Ya sea verificando datos de clientes, gestionando recordatorios de citas o recopilando comentarios valiosos, los voicebots inteligentes de Conectara est\u00e1n dise\u00f1ados para manejar estos procesos con rapidez y eficiencia.<\/span><\/p>\n
\u00bfListo para ver c\u00f3mo los voicebots de Conectara pueden transformar las operaciones de su centro de llamadas? \u00a1Programe una demostraci\u00f3n con nuestro equipo hoy y desbloquee todo el potencial del alcance al cliente impulsado por IA!<\/a><\/b><\/p>\n\n\n
\n  \n    \"Request\n  <\/a>\n<\/div>","protected":false},"excerpt":{"rendered":"
As inbound voicebots reach new heights of capability, another exciting evolution is taking place in the world of AI-powered communication: the rise of outbound voicebots. The same technology that has dramatically expanded the scope of what AI assistants can achieve on inbound calls is being adapted and enhanced for outbound interactions, opening up a new…<\/p>","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[28,27,29],"tags":[32,33,31,30],"yoast_head":"\nBeyond Reactive: Outbound Voicebots Unlock New Levels of Contact Center Productivity - Conectara<\/title>\n<meta name=\"description\" content=\"Discover the rise of outbound voicebots in AI-powered communication and how Conectara\u2019s AI solutions automate ongoing customer engagement tasks such as verifying phone numbers, managing appointment reminders, and collecting survey data.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/conectara.ventures\/es\/outbound-voicebots-unlock-new-levels-of-contact-center-productivity\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Beyond Reactive: Outbound Voicebots Unlock New Levels of Contact Center Productivity - Conectara\" \/>\n<meta property=\"og:description\" content=\"Discover the rise of outbound voicebots in AI-powered communication and how Conectara\u2019s AI solutions automate ongoing customer engagement tasks such as verifying phone numbers, managing appointment reminders, and collecting survey data.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/conectara.ventures\/es\/outbound-voicebots-unlock-new-levels-of-contact-center-productivity\/\" \/>\n<meta property=\"og:site_name\" content=\"Conectara\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-30T21:20:05+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-01T12:42:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/no-cache.hubspot.com\/cta\/default\/45353883\/interactive-179923225639.png\" \/>\n<meta name=\"author\" content=\"Mariana Lopez\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mariana Lopez\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/conectara.ventures\/outbound-voicebots-unlock-new-levels-of-contact-center-productivity\/\",\"url\":\"https:\/\/conectara.ventures\/outbound-voicebots-unlock-new-levels-of-contact-center-productivity\/\",\"name\":\"Beyond Reactive: Outbound Voicebots Unlock New Levels of Contact Center Productivity - 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