Español Running a nonprofit organization is no small feat. Between coordinating teams, managing fundraising campaigns, and balancing the needs of donors, volunteers, and beneficiaries, your
Modern contact centers, large or small, are no longer just about handling calls—they’re about creating exceptional customer experiences. Imagine empowering your agents with instant access
Contact centers strive to deliver efficient and effective customer service. Self-service solutions play a pivotal role in this effort, empowering automated systems to manage routine
Generative AI is transforming contact centers by powering tools that streamline interactions, analyze data, and offer proactive solutions. Conectara, built on Amazon Connect, provides a
Every contact center call is an opportunity to make a good impression and build lasting relationships with customers. Yet traditional call centers often overlook a
As inbound voicebots reach new heights of capability, another exciting evolution is taking place in the world of AI-powered communication: the rise of outbound voicebots.
On October 5, 2024, WebRTC.ventures Developer Advocate and Conectara contributor Hector Zelaya will be speaking at AWS Community Day Mexico, bringing insights on how Generative
Is your contact center ready to meet the demands of today’s fast-paced business environment? Scalability, reliability, and innovation are key to staying competitive, and Amazon
Contact centers are under increasing pressure to deliver exceptional customer experiences while maintaining operational efficiency. Amazon Connect, the backbone of our Conectara solution, seamlessly integrates
A recent blog post by WebRTC.ventures, the team behind Conectara, highlights how the integration of cutting-edge technologies can optimize customer interactions and improve operational efficiency
The Universal Language Services contact center connects professional language interpreters with patients and healthcare providers. The challenge was to develop a complex agent routing system