IA Generativa y WebRTC en el Centro de Contacto
A recent blog post by WebRTC.ventures, the team behind Conectara, highlights how the integration of cutting-edge technologies can optimize customer interactions and improve operational efficiency in the contact center. Generative AI has the power to revolutionize customer service by providing agents with real-time assistance, offering conversation
Continue ReadingOptimización de Centros de Contacto Impulsada por IA: Una Historia de Éxito
The Universal Language Services contact center connects professional language interpreters with patients and healthcare providers. The challenge was to develop a complex agent routing system that would pair interpreters with users based on language, skills, and cultural requirements in a matter of seconds, while at the
Continue Reading