The Importance of Self-Service in Modern Contact Centers
Contact centers strive to deliver efficient and effective customer service. Self-service solutions play a pivotal role in this effort, empowering automated systems to manage routine tasks while enabling agents to concentrate on resolving more complex customer issues. This approach enhances operational efficiency and improves the overall
Continue ReadingConectara en el AWS Community Day México: Explorando Centros de Contacto Impulsados por IA
On October 5, 2024, WebRTC.ventures Developer Advocate and Conectara contributor Hector Zelaya will be speaking at AWS Community Day Mexico, bringing insights on how Generative AI is reshaping contact center customer service. The talk, titled “Integrating Self-Management Experiences Based on Generative Artificial Intelligence for Contact Centers“,
Continue ReadingRevolucionando los Centros de Contacto con Amazon Connect y Conectara: Descubre el Poder de las Soluciones Basadas en la Nube
Is your contact center ready to meet the demands of today’s fast-paced business environment? Scalability, reliability, and innovation are key to staying competitive, and Amazon Connect provides the backbone for modern contact centers to thrive. By harnessing the power of Amazon Connect, Conectara is revolutionizing the
Continue ReadingIA Generativa y WebRTC en el Centro de Contacto
A recent blog post by WebRTC.ventures, the team behind Conectara, highlights how the integration of cutting-edge technologies can optimize customer interactions and improve operational efficiency in the contact center. Generative AI has the power to revolutionize customer service by providing agents with real-time assistance, offering conversation
Continue ReadingOptimización de Centros de Contacto Impulsada por IA: Una Historia de Éxito
The Universal Language Services contact center connects professional language interpreters with patients and healthcare providers. The challenge was to develop a complex agent routing system that would pair interpreters with users based on language, skills, and cultural requirements in a matter of seconds, while at the
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