Análisis Post-Llamada en Centros de Contacto: El Secreto para un Mejor Servicio al Cliente
Every contact center call is an opportunity to make a good impression and build lasting relationships with customers. Yet traditional call centers often overlook a valuable resource: the insights hidden within historical calls. By analyzing past conversations, businesses can uncover patterns in customer behavior, identify recurring
Continue ReadingMás allá de lo reactivo: Los voicebots salientes desbloquean nuevos niveles de productividad en los centros de contacto
As inbound voicebots reach new heights of capability, another exciting evolution is taking place in the world of AI-powered communication: the rise of outbound voicebots. The same technology that has dramatically expanded the scope of what AI assistants can achieve on inbound calls is being adapted
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