Asistente Inteligente que Multiplica el Impacto de tu ONG
English Sabemos que liderar una organización sin fines de lucro no es tarea sencilla. Entre coordinar equipos, organizar campañas de recaudación y atender a donantes, voluntarios y beneficiarios, el tiempo nunca alcanza. ¿Te imaginas poder delegar las tareas repetitivas a un asistente inteligente que se integra
Continue ReadingConectara: Asistente Inteligente que Multiplica el Impacto de tu ONG
Español Running a nonprofit organization is no small feat. Between coordinating teams, managing fundraising campaigns, and balancing the needs of donors, volunteers, and beneficiaries, your staff’s time and energy are stretched thin. What if you could offload routine Salesforce tasks to an AI assistant, freeing up
Continue ReadingThe Role of Generative AI in Contact Center Optimization
Generative AI is transforming contact centers by powering tools that streamline interactions, analyze data, and offer proactive solutions. Conectara, built on Amazon Connect, provides a robust, scalable, and reliable contact center solution designed to meet the evolving needs of modern businesses. By leveraging Conectara, contact centers
Continue ReadingAnálisis Post-Llamada en Centros de Contacto: El Secreto para un Mejor Servicio al Cliente
Every contact center call is an opportunity to make a good impression and build lasting relationships with customers. Yet traditional call centers often overlook a valuable resource: the insights hidden within historical calls. By analyzing past conversations, businesses can uncover patterns in customer behavior, identify recurring
Continue ReadingMás allá de lo reactivo: Los voicebots salientes desbloquean nuevos niveles de productividad en los centros de contacto
As inbound voicebots reach new heights of capability, another exciting evolution is taking place in the world of AI-powered communication: the rise of outbound voicebots. The same technology that has dramatically expanded the scope of what AI assistants can achieve on inbound calls is being adapted
Continue ReadingConectara en el AWS Community Day México: Explorando Centros de Contacto Impulsados por IA
On October 5, 2024, WebRTC.ventures Developer Advocate and Conectara contributor Hector Zelaya will be speaking at AWS Community Day Mexico, bringing insights on how Generative AI is reshaping contact center customer service. The talk, titled “Integrating Self-Management Experiences Based on Generative Artificial Intelligence for Contact Centers“,
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