Eleve su Centro de Contacto con IA: Cómo Amazon Connect y Conectara Lideran el Camino
Contact centers are under increasing pressure to deliver exceptional customer experiences while maintaining operational efficiency. Amazon Connect, the backbone of our Conectara solution, seamlessly integrates advanced AI features to tackle these challenges. By leveraging Amazon Connect’s AI capabilities, you can empower your agents, elevate the customer
Continue ReadingOptimización de Centros de Contacto Impulsada por IA: Una Historia de Éxito
The Universal Language Services contact center connects professional language interpreters with patients and healthcare providers. The challenge was to develop a complex agent routing system that would pair interpreters with users based on language, skills, and cultural requirements in a matter of seconds, while at the
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