Generative AI and WebRTC in The Contact Center
A recent blog post by WebRTC.ventures, the team behind Conectara, highlights how the integration of cutting-edge technologies can optimize customer interactions and improve operational efficiency in the contact center. Generative AI has the power to revolutionize customer service by providing agents with real-time assistance, offering conversation
Continue ReadingAI-Driven Contact Center Optimization: A Success Story
The Universal Language Services contact center connects professional language interpreters with patients and healthcare providers. The challenge was to develop a complex agent routing system that would pair interpreters with users based on language, skills, and cultural requirements in a matter of seconds, while at the
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