Post-Call Analysis in Contact Centers: The Secret to Better Customer Service
Every contact center call is an opportunity to make a good impression and build lasting relationships with customers. Yet traditional call centers often overlook a valuable resource: the insights hidden within historical calls. By analyzing past conversations, businesses can uncover patterns in customer behavior, identify recurring
Continue ReadingBeyond Reactive: Outbound Voicebots Unlock New Levels of Contact Center Productivity
As inbound voicebots reach new heights of capability, another exciting evolution is taking place in the world of AI-powered communication: the rise of outbound voicebots. The same technology that has dramatically expanded the scope of what AI assistants can achieve on inbound calls is being adapted
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