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Category: AI

  • AI
  • Amazon Connect
  • Voicebots
  • June 6, 2025
  • Rafael Amberths
  • 0 Views

Asistente Inteligente que Multiplica el Impacto de tu ONG

English Sabemos que liderar una organización sin fines de lucro no es tarea sencilla. Entre coordinar equipos, organizar campañas de recaudación y atender a donantes, voluntarios y beneficiarios, el tiempo nunca alcanza. ¿Te imaginas poder delegar las tareas repetitivas a un asistente inteligente que se integra

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  • AI
  • Amazon Connect
  • Voicebots
  • June 4, 2025
  • Rafael Amberths
  • 0 Views

Meet Your Salesforce AI Assistant: Smarter Donor Outreach and Seamless Data Management for Nonprofits

Español Running a nonprofit organization is no small feat. Between coordinating teams, managing fundraising campaigns, and balancing the needs of donors, volunteers, and beneficiaries, your staff’s time and energy are stretched thin. What if you could offload routine Salesforce tasks to an AI assistant, freeing up

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  • AI
  • Amazon Connect
  • GenAI
  • November 8, 2024
  • Héctor Zelaya
  • 0 Views

The Role of Generative AI in Contact Center Optimization

Generative AI is transforming contact centers by powering tools that streamline interactions, analyze data, and offer proactive solutions. Conectara, built on Amazon Connect, provides a robust, scalable, and reliable contact center solution designed to meet the evolving needs of modern businesses. By leveraging Conectara, contact centers

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  • AI
  • October 1, 2024
  • Mariana Lopez
  • 0 Views

Post-Call Analysis in Contact Centers: The Secret to Better Customer Service

Every contact center call is an opportunity to make a good impression and build lasting relationships with customers. Yet traditional call centers often overlook a valuable resource: the insights hidden within historical calls.  By analyzing past conversations, businesses can uncover patterns in customer behavior, identify recurring

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  • AI
  • Amazon Connect
  • Voicebots
  • September 30, 2024
  • Mariana Lopez
  • 0 Views

Beyond Reactive: Outbound Voicebots Unlock New Levels of Contact Center Productivity

As inbound voicebots reach new heights of capability, another exciting evolution is taking place in the world of AI-powered communication: the rise of outbound voicebots. The same technology that has dramatically expanded the scope of what AI assistants can achieve on inbound calls is being adapted

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  • AI
  • September 24, 2024
  • Jennifer Oppenheimer
  • 0 Views

Conectara at AWS Community Day Mexico: Exploring AI-Powered Contact Centers

On October 5, 2024, WebRTC.ventures Developer Advocate and Conectara contributor Hector Zelaya will be speaking at AWS Community Day Mexico, bringing insights on how Generative AI is reshaping contact center customer service.  The talk, titled “Integrating Self-Management Experiences Based on Generative Artificial Intelligence for Contact Centers“,

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