The Role of Generative AI in Contact Center Optimization
Generative AI is transforming contact centers by powering tools that streamline interactions, analyze data, and offer proactive solutions. Conectara, built on Amazon Connect, provides a robust, scalable, and reliable contact center solution designed to meet the evolving needs of modern businesses. By leveraging Conectara, contact centers
Continue ReadingPost-Call Analysis in Contact Centers: The Secret to Better Customer Service
Every contact center call is an opportunity to make a good impression and build lasting relationships with customers. Yet traditional call centers often overlook a valuable resource: the insights hidden within historical calls. By analyzing past conversations, businesses can uncover patterns in customer behavior, identify recurring
Continue ReadingBeyond Reactive: Outbound Voicebots Unlock New Levels of Contact Center Productivity
As inbound voicebots reach new heights of capability, another exciting evolution is taking place in the world of AI-powered communication: the rise of outbound voicebots. The same technology that has dramatically expanded the scope of what AI assistants can achieve on inbound calls is being adapted
Continue ReadingConectara at AWS Community Day Mexico: Exploring AI-Powered Contact Centers
On October 5, 2024, WebRTC.ventures Developer Advocate and Conectara contributor Hector Zelaya will be speaking at AWS Community Day Mexico, bringing insights on how Generative AI is reshaping contact center customer service. The talk, titled “Integrating Self-Management Experiences Based on Generative Artificial Intelligence for Contact Centers“,
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