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Category: Amazon Connect

  • Amazon Connect
  • December 18, 2024
  • Héctor Zelaya
  • 0 Views

Transform Agent-Customer Interactions By Integrating Your CRM with Amazon Connect

Modern contact centers, large or small, are no longer just about handling calls—they’re about creating exceptional customer experiences. Imagine empowering your agents with instant access to the comprehensive customer insights already in your grasp and using  them to provide personalized, efficient, and meaningful support.  This is

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  • AI
  • Amazon Connect
  • GenAI
  • November 8, 2024
  • Héctor Zelaya
  • 0 Views

The Role of Generative AI in Contact Center Optimization

Generative AI is transforming contact centers by powering tools that streamline interactions, analyze data, and offer proactive solutions. Conectara, built on Amazon Connect, provides a robust, scalable, and reliable contact center solution designed to meet the evolving needs of modern businesses. By leveraging Conectara, contact centers

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  • AI
  • Amazon Connect
  • Voicebots
  • September 30, 2024
  • Mariana Lopez
  • 0 Views

Beyond Reactive: Outbound Voicebots Unlock New Levels of Contact Center Productivity

As inbound voicebots reach new heights of capability, another exciting evolution is taking place in the world of AI-powered communication: the rise of outbound voicebots. The same technology that has dramatically expanded the scope of what AI assistants can achieve on inbound calls is being adapted

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  • Amazon Connect
  • September 24, 2024
  • Jennifer Oppenheimer
  • 0 Views

Revolutionizing Contact Centers with Amazon Connect and Conectara: Discover the Power of Cloud-Based Solutions

Is your contact center ready to meet the demands of today’s fast-paced business environment? Scalability, reliability, and innovation are key to staying competitive, and Amazon Connect provides the backbone for modern contact centers to thrive. By harnessing the power of Amazon Connect, Conectara is revolutionizing the

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