Elevate Your Contact Center with AI: How Amazon Connect and Conectara Lead the Way
Contact centers are under increasing pressure to deliver exceptional customer experiences while maintaining operational efficiency. Amazon Connect, the backbone of our Conectara solution, seamlessly integrates advanced AI features to tackle these challenges. By leveraging Amazon Connect’s AI capabilities, you can empower your agents, elevate the customer
Continue ReadingAI-Driven Contact Center Optimization: A Success Story
The Universal Language Services contact center connects professional language interpreters with patients and healthcare providers. The challenge was to develop a complex agent routing system that would pair interpreters with users based on language, skills, and cultural requirements in a matter of seconds, while at the
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