On October 5, 2024, WebRTC.ventures Developer Advocate and Conectara contributor Hector Zelaya will be speaking at AWS Community Day Mexico, bringing insights on how Generative AI is reshaping contact center customer service. 

The talk, titled “Integrating Self-Management Experiences Based on Generative Artificial Intelligence for Contact Centers“, will delve into the current opportunities AI offers contact centers, particularly how it empowers self-service experiences that are not only more efficient but also personalized to each customer’s needs. In his presentation, Hector will explore:

• How generative AI enables smarter self-management
• Practical use cases of AI in contact centers
• The technology stack behind these innovations

Why AI in Contact Centers?

As customer expectations continue to rise, contact centers must adapt by leveraging cutting-edge technology. Generative AI has become a transformative tool, enabling businesses to provide seamless, self-service solutions. With AI, contact centers can handle routine inquiries, reduce wait times, and offer personalized solutions without the need for human intervention at every stage. This creates a smoother customer experience while freeing up human agents to tackle more complex issues.

Why Conectara?

Conectara, developed by communications application experts WebRTC.ventures, is leading the charge in contact center innovation. Leveraging the power of Amazon Connect and the AWS product suite, Conectara offers intelligent, seamless solutions that modernize contact center operations. As part of the Amazon Partner Network, we bring unmatched expertise to transform your contact center into a strategic asset that enhances customer experiences while optimizing resources.

Conectara is setting new standards in delivering contact center solutions that drive growth and foster customer loyalty.

Join Us in Mexico, or Meet with us Virtually

If you’re interested in the future of contact centers, AI, or simply want to network with experts in the field, AWS Community Day Mexico is the place to be. Don’t miss this opportunity to learn, connect, and explore new ways of enhancing your business with AI.

Alvaro Ramirez, Conectara Sales Specialist, is always available for virtual discussions on how Conectara is implementing AI to boost contact center performance, improve agent efficiency, and reduce operational costs. Contact him to book a meeting: alvaro@webrtc.ventures.

We look forward to seeing you in Mexico!